“If [women] understood and exercised their power they could remake the world.” ~Emily Taft Douglas
In honor of Women’s History Month, it seems only fitting to talk about women in leadership.
There have been times in my life when, much to my surprise, I have been chosen for a leadership role. I’m strolling along, locating my path and I turn around only to find people are following me. It’s at that moment that I am sure they didn’t see the bumper sticker stuck to my butt that reads, “Don’t follow me. I’m lost too!”
Then there have been times when I have been asked to take on a leadership role and, after a certain amount of arm twisting and cajoling, I agree only to fail somewhat or miserably. I did it for their reasons, not mine.
And then there was this time … Read More »
“People support what they help to create.” I read this recently in a great book written by Lee J. Colan, Ph.D. titled Leadership Matters. This was the case this week as two of my clients openly embraced the concept of employee engagement. During different exercises, the staff at both organizations took the initiative to create service standards with just a little initial direction.
It’s amazing the buy-in you can obtain when you’re business is sincerely open to involvement at every level.
Here are three tips to enhance the employee engagement within your business:
Sometimes all you need to do is ask but, as eluded to above, your request needs to be sincere. Go beyond just asking for opinions. Encourage involvement. Ask employees to create standards, their own goals, marketing ideas for the business, etc. You always have veto power and the ability to make alterations. … Read More »
As you’re gearing up for the weekend, are there some dreaded chores you are avoiding? Now’s the time to reprogram your thoughts and determine your purpose for the tasks at hand.
Let’s take laundry for example. Instead of doing the laundry on Saturday because you have to, or it’s your job or no one else will, determine your purpose. Ask yourself the following questions:
Is my goal to have clean clothes and to make sure my kids have fresh outfits for their sports games?
Will the reasons bring me pleasure and a feeling of contribution?
Why am I doing this?
And while you are doing this particular task, be mindful of what it is that you are doing. Focus on the process of loading the washing machine, pouring in the detergent and folding clothes as soon as they are hot out of the dryer – … Read More »
This is one of the ways I see benefit in social media. It creates the opportunity for our paths to run together again – even if only in cyberspace. We return and are reconnected. Even if only for a little while.
The first step in creating a culture of success with a new team or partnership is to establish an atmosphere conducive to partnership. This is a multi-step process that I teach over the course of several modules with new business alliances. This month, I’ll share some tips on how to instill an atmosphere of cooperation in a partnership right at its outset.
Before a partnership can truly be finalized, it is important for the partners involved to ask themselves a series of questions. First, ask yourselves how you want to be together. That is, what roles does each member feel that they would be best in? What roles do your partners think you should play? When you interact with each other, how would you like those interactions to go? Most people, of course, want smooth and respectful partnership overall, but fail … Read More »
Adventures in Attitudes™
Many leaders find themselves confused, fearful or even angry about the continuous changes of the new downsized, re-engineered, team-oriented and increasingly diverse workplace. As attitudes deteriorate, so do commitment, loyalty, and, most importantly, performance. Adventures in Attitudes™ (AIA) provides individuals and organizations with a time-tested, life-changing human relations program offering long-term performance improvement. How people perceive and respond to events around them is their choice. And it’s key to turning passive resistance into high-energy performance. Participants learn to:
Earn more through effective listening, communication skills and a better understanding of themselves and others;
Produce more by increasing attitude awareness and understanding how it effects their motivational power and reaching their potential;
Achieve more with creative problem-solving techniques and team-building strategies.
To learn more about the Adventures in AttitudesTM program or other S.T.A.R. programs, call Mary Elizabeth Murphy today at 704-535-5610 or email her at firstname.lastname@example.org.
It’s All About Your Attitude™
Most people believe attitudes just happen. They don’t. The thoughts we hold in our mind, over time, become our attitudes. These attitudes become the blueprint for our experiences. Negative attitudes, full of fear and doubt, reinforce negative, unproductive, self-defeating behaviors.
But thinking positively creates positive attitudes, responses and feelings to the people and events around us. This awareness is the first step in changing negative attitudes to positive ones. Participants learn to:
Earn more through improved communication;
Produce more by changing negative attitudes into positive, high energy performance;
Achieve more freedom by making decisions with confidence.
To learn more about the It’s All About Your AttitudeTM program or other S.T.A.R. programs, call Mary Elizabeth Murphy today at 704-535-5610 or email her at email@example.com.
S.T.A.R Customer Service
This skill-building program teaches participants to earn more, produce more and achieve more by developing first-class customer service. With this program using video examples, individual exercises, and small group activities, participants will:
Become problem-solving experts who create “Opportunities for Excellence” for both internal and external customers.
Understand and adapt to clients and customers needs.
Increase their professionalism through better attitudes and teamwork.
Negotiate conflicts and achieve winning outcomes.
Create customer loyalty through outstanding customer service.
To discuss how the S.T.A.R. Customer Service program could be customized to fit your team’s needs, call Mary Elizabeth Murphy today at 704-535-5610 or email her at firstname.lastname@example.org.
Transition Your Organization’s Leadership through Management and Team Development™
Good leaders envision a positive end result, put themselves in charge of its pursuit and maintain a level of integrity that others respect and follow. Good leaders influence others, motivating and propelling themselves in the right direction as well. In this workshop, participants learn to:
Earn more trust, commitment and job satisfaction throughout the entire organization;
Produce more through effective communication skills and proactive responses to change
Inspire your teams to own their results and take full responsibility for their performance.
To learn more about the Transition Your Organization’s Leadership Through Management and Team DevelopmentTM program or other S.T.A.R. programs, call Mary Elizabeth Murphy today at 704-535-5610 or email her at email@example.com.
Build & Sustain High Performance Strategic Teams
In this fun, interactive, experiential, adult learning workshop, you’ll learn to:
Recognize how individual needs, values and beliefs influence attitudes and behavior;
Identify and develop work expectations that increase communication, commitment, trust and job satisfaction;
Use acts of leadership to get the team to own their results and take full responsibility for their performance;
Use proactive responses to change that increase and sustain productivity.
Individual Insights include:
How to help people understand their preferences for work activities and job tasks.
Understanding diversity in work roles. See how others may have motivations, priorities and instincts that compete with your own.
Valuing all work roles. Develop a model and language to more systematically, cooperatively, and efficiently work with others.
Group … Read More »