Strategic Teams Achieving Results

S.T.A.R. Treatment Customer Service Using the DiSC Model

Posted on February 7th, by Mary Elizabeth Murphy in Product. No Comments

S.T.A.R. Treatment Customer Service Using the DiSC Model

A fun and interactive call that will have you and your staff providing improved customer service today. Learn better ways of understanding what your customer really wants, needs & expects – every time! You’ll learn:

  • What matters most to your customer;
  • How to begin the conversation with your client;
  • Tips for easier interaction with your guest;
  • How to adjust your voice so your customer will “hear” more of what you are saying;
  • Ways to respond to your client’s concerns;
  • How to gain commitment from your guest;
  • How to deliver the follow-up service you customer expects.


To learn more about the S.T.A.R. Customer Service program or other S.T.A.R. programs, call Mary Elizabeth Murphy today at 704-535-5610 or email her at

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