Three Tips for Employee Engagement
“People support what they help to create.” I read this recently in a great book written by Lee J. Colan, Ph.D. titled Leadership Matters. This was the case this week as two of my clients openly embraced the concept of employee engagement. During different exercises, the staff at both organizations took the initiative to create service standards with just a little initial direction.
It’s amazing the buy-in you can obtain when you’re business is sincerely open to involvement at every level.
Here are three tips to enhance the employee engagement within your business:
Sometimes all you need to do is ask but, as eluded to above, your request needs to be sincere. Go beyond just asking for opinions. Encourage involvement. Ask employees to create standards, their own goals, marketing ideas for the business, etc. You always have veto power and the ability to make alterations. However, you might be surprised at the input you receive and it may take your thoughts in directions you may not have headed otherwise.
- Listen and Infer
Employees want to feel heard. Give credence to their ideas but also look beyond them and infer what they want. For example, if employees draft a goal to “eat well” that in and of itself may seem to be a rather simplistic objective and one that isn’t aligned with the company mission. What they may really want is a wellness program and not know exactly how to articulate it…and that may not only be good for them but also your business.
In order to reap the benefits of employee engagement, the staff has to feel like they are involved. Nothing says involvement more than seeing your ideas actually implemented, either in their original form or a reasonable facsimile thereof. Discounting every idea is a quick way to destroy buy-in and to create the aura of “I really don’t want to be here!” among the entire team.
This all sounds like common sense but as many of us have witnessed before, what is common sense isn’t always common practice. More times than not, when you treat people with respect and acknowledge that they have value you receive some amazing results in return.